TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY

THESE TERMS AND CONDITIONS (“Terms”) govern your use of the Strider mobile application (App) and website at www.striderapp.co.uk (“Website”). Please read these Terms and ensure that you have understood them. If you do not agree to these Terms, please cease use of the App and Website immediately.

Who we are and what this agreement does

We STRIDER APP LTD of 87 BREDFIELD ROAD, WOODBRIDGE, ENGLAND, IP12 1JE license you to use:

The Strider mobile application (App) available on the Apple App Store and Google Play Store, and the Strider Website, together with the data supplied with them.
The related online documentation (Documentation).
The services you connect to via the App or Website and the content we provide to you through them (Service), including but not limited to Strider Leagues, the Strider Provider loyalty programme, offers and perks, partner challenges, and charitable donation features.

as permitted in these Terms.

Your privacy

We only use any personal data we collect through your use of the App, Website and the Services in the ways set out in our privacy policy at https://striderapp.co.uk/privacy-policy/.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App, Website or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Support for the App and Website and how to tell us about problems

Support. If you want to learn more about the App, Website or the Service or have any problems using them please take a look at our support resources at www.striderapp.co.uk.

Contacting us (including with complaints). If you think the App, Website or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at info@striderapp.co.uk.

How we will communicate with you. If we have to contact you we will do so by email, text, telephone or push notification.

How you may use the App and Website

In return for your agreeing to comply with these Terms you may:

Download, view, use and display the App, Website and the Service on your devices for your personal, non-commercial purposes only.
Use any Documentation to support your permitted use of the App, Website and the Service.
Receive and use any free supplementary software code or update of the App incorporating patches and corrections of errors as we may provide to you.

You must be at least 18 years old to accept these Terms and use the App or Website.

You may not transfer the App or Website to someone else

We are giving you personally the right to use the App, Website and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these Terms

We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days notice of any change by sending you an email or push notification with details of the change or notifying you of a change when you next visit the App or Website.

If you do not accept the notified changes you will not be permitted to continue to use the App, Website and the Service.

Updates to the App and Website and changes to the Service

From time to time we may automatically update the App and Website and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

We may collect technical data about your device

By using the App, Website or any of the Services, you agree to us collecting and using technical information about the devices you use on and related software, hardware and peripherals to improve our products and to provide any Services to you.

We may collect location data (but you can turn location services off)

Certain Services will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on your device. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services.

Strider Leagues

What Strider Leagues are. Strider Leagues is a feature that allows groups of users — such as friends, family or colleagues — to compete in step count leaderboards over a set period. Leagues may include prizes at the discretion of the league administrator.

Your data within a league. By joining a Strider League, you consent to:

Your step count data and leaderboard ranking being visible to all other members of that league for the duration of your membership.
Your email address being shared with the league administrator(s) for the purpose of league-related communications, including notifications about competitions and prizes.

League administrators. League administrators are responsible for managing their league in accordance with these Terms and applicable data protection law. We are not responsible for the conduct of league administrators or for any communications they send to league members outside of the Strider platform.

Leaving a league. You may leave a league at any time. Leaving a league will stop further sharing of your step data and contact details with that league going forward. Historical leaderboard data may be retained in accordance with our privacy policy.

Prizes and competitions. Where a league includes a prize element, the terms of any prize will be set by the league administrator. We accept no liability in connection with prizes offered by league administrators. Any prize offered by us directly will be subject to separate terms communicated at the time.

No guarantee of availability. We reserve the right to modify, suspend or withdraw the Strider Leagues feature at any time. We will give reasonable notice where practicable.

Strider Provider Loyalty Programme

What the loyalty programme is. The Strider Provider loyalty programme allows you to collect loyalty stamps, redeem rewards, claim offers and perks, and attain VIP status at participating Strider Provider businesses by tapping your device on an NFC sticker at their location.

NFC taps. Each time you tap your device on a Strider Provider NFC sticker, a record of your visit is created. This is used to manage your loyalty stamps, process redemptions, and generate a charitable donation on your behalf funded by the provider. We are not responsible for any failure of an NFC tap caused by device incompatibility, connectivity issues, or physical damage to a sticker.

Loyalty stamps and rewards. Loyalty stamps are credited to your account automatically upon a valid tap. Rewards become available once the required number of stamps has been collected. Rewards have no cash value and cannot be transferred, sold or exchanged. We and the relevant provider reserve the right to modify or withdraw any loyalty programme, offer or reward at any time, subject to any stamps or rewards already accumulated being honoured for a reasonable period.

Offers and perks. Offers and perks available through the app are provided by individual Strider Providers and are subject to availability. Offers may have expiry dates, usage limits or other conditions as communicated in the app. We are not responsible for any act or omission of a provider in connection with an offer or perk, including any refusal to honour a redemption.

VIP status. VIP status may be awarded to eligible users based on visit frequency or other criteria set by the individual provider. VIP status and associated benefits are at the provider’s discretion and may be changed or withdrawn at any time.

Charitable donations. Each valid NFC tap at a participating provider generates a small charitable donation funded by the provider. The donation amount is set by the provider and displayed in the app. Donations are made to a charitable good causes pot administered by us. You do not make the donation personally — it is made on your behalf by the provider. We make no representation that any minimum total donation will be achieved.

Provider access to your data. Participating Strider Providers can access your tap history, loyalty stamp and reward status, and redemption records at their location through the Strider provider portal. By using the loyalty programme you consent to this data being made available to the relevant provider for the purposes of operating the loyalty programme. Providers are independently responsible for any use they make of this data.

Provider availability. Providers may join or leave the Strider platform at any time. We do not guarantee the continued participation of any provider. If a provider leaves the platform, any unspent stamps or unclaimed rewards with that provider may no longer be redeemable and we accept no liability in this regard.

Partner Challenges and Events

What challenges are. From time to time we may offer partner challenges or treasure hunt events in which users can participate by scanning NFC stickers or QR codes at designated checkpoints. Challenges are organised in partnership with third-party event partners.

Participation. Participation in a challenge is voluntary. By scanning a checkpoint, you consent to your completion being recorded and a charitable donation being generated on your behalf in accordance with the challenge rules.

Time-limited nature. Challenges are available for a defined period only, as communicated in the app. We reserve the right to end a challenge early or extend it at our discretion. We are not responsible for your inability to complete a challenge due to circumstances outside our control.

Partner responsibility. Challenge events are operated in partnership with third parties. We are not responsible for any act or omission of a challenge partner, including the physical condition or availability of checkpoint locations.

Strider Provider Accounts

Separate agreement. Businesses that register as Strider Providers do so subject to a separate provider agreement. Where any conflict arises between these Terms and the provider agreement, the provider agreement shall take precedence in relation to the provider’s use of the platform.

Monthly subscription. Access to the Strider Provider platform is subject to payment of a monthly subscription fee as set out at the time of registration. Subscription fees are processed via our third-party payment processor. We reserve the right to suspend provider access if subscription payments are not made on time.

We are not responsible for other websites you link to

The App, Website or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

Not rent, lease, sub-license, loan, provide, or otherwise make available the App, Website or the Services in any form, in whole or in part, to any person without prior written consent from us.
Not copy the App, Website, Documentation or Services, except as part of the normal use of the App or Website or where it is necessary for the purpose of back-up or operational security.
Not translate, merge, adapt, vary, alter or modify the whole or any part of the App, Website, Documentation or Services, nor permit the App, Website or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these Terms.
Not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App, Website or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App or Website to obtain the information necessary to create an independent program that can be operated with the App, Website or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
- is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;
- is not used to create any software that is substantially similar in its expression to the App or Website;
- is kept secure; and
- is used only for the Permitted Objective.
Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App, Website or any Service.

Acceptable use restrictions

You must:

Not use the App, Website or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, Website, any Service or any operating system.
Not attempt to manipulate, spoof or falsify NFC tap records, loyalty stamps, reward claims, challenge completions, step count data, or any other data recorded through the Services.
Not infringe our intellectual property rights or those of any third party in relation to your use of the App, Website or any Service.
Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App, Website or any Service.
Not use the App, Website or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.
Not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App, Website, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App, Website and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, Website, the Documentation or the Services other than the right to use them in accordance with these Terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App and Website are for personal and private use. If you use the App or Website for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App, Website and the Services. The App, Website and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. Although we make reasonable efforts to update the information provided by the App, Website and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Loyalty programme and offers. We do not guarantee the availability of any offer, perk, reward or VIP benefit offered through the Strider Provider loyalty programme. These are provided by independent third-party providers and we accept no liability for any failure by a provider to honour a reward or redemption.

Charitable donations. Donations generated through NFC taps or challenge completions are funded by participating providers or event partners, not by us. We make reasonable efforts to ensure donations are processed correctly but accept no liability for any failure to generate a donation caused by circumstances outside our control, including provider withdrawal from the platform.

Please back-up content and data used with the App and Website. We recommend that you back up any content and data used in connection with the App and Website, to protect yourself in case of problems with the App, Website or the Service.

Check that the App, Website and the Services are suitable for you. The App, Website and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App, Website and the Services meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App, Website or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We may end your rights to use the App and the Services if you break these Terms

We may end your rights to use the App, Website and Services at any time by contacting you if you have broken these Terms. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App, Website and Services:

You must stop all activities authorised by these Terms, including your use of the App, Website and any Services.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them and cease providing you with access to the Services.
Any loyalty stamps, rewards, offers, VIP status or challenge progress associated with your account will be forfeited and will not be reinstated.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.